Who do I contact with questions?
Write us an E-Mail to email@example.com
When do you process my order?
In most cases we ship the day of purchase. If you place your order after 1pm CST or on the weekend, your order will ship the next business day.
Where are you located?
We are located in the center of Europe, in Austria.
When will I get my order?
Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, location etc. Keep in mind that once order is made you cannot make any changes.
However, here’s what you can expect from shipping:
7-20 Business Days
What if I receive a defective product?
If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement. Please be aware to send a photo of the damage within 24 hours after delivery to firstname.lastname@example.org, otherwise we can't accept the refund.
How do I set up a return if I receive a defective product?
As we offer a 30-day guarantee on our products we assist you with the product. Our dedicated staff offer customer support 24 Hours a Day, 7 Days a week. Please email email@example.com.
If a product was received damaged please follow this instructions:
Returns within the US must be sent within 14 days upon arrival and in original purchase condition - unworn, in original packaging
Returns outside the US must be sent within 14 days upon arrival and in original purchase condition
We won’t refund your original or return postage costs
Please be aware to send a photo of the damage within 24 hours after delivery to firstname.lastname@example.org, otherwise we can't accept the refund.
Email us at: email@example.com so we can get started on the return or exchange process.
What forms of payment are accepted?
We accept PayPal, ApplePay and the following Credit Cards: Visa, MasterCard, American Express. We are not accepting Discover yet.
We are GDPR compliant. GDPR came into effect on May 25th 2018, and we at guitarspoon.com are hard at work to ensure that our systems are fully compliant with key data protection principles highlighted in the GDPR.
We absolutely do not have an access to your credit card information, and only in situations when transaction is suspicious (attempt to pay with two different credit cards, billing address is different from shipping address), we will require your identification for verification purposes.
Sometimes it is even required to call your billing number to verify that all information on your transaction is correct.
After your payment had been verified, we will destroy your IDs information and will not store them anywhere.
We accept credit card details via email (all credit card details supplied will be destroyed once the payment has been processed).